Can Intelligent Automation really create business transformation?

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Can Intelligent Automation really create business transformation?

From a new app to a business wide transformation plan which takes advantage of the hidden data across your business, business leaders are always on the lookout for a new way to transform the enterprise. As business leaders know, successful transformation can be the difference between flourishing and fading. With the dream of bringing the next big transformative product to the table, many organizations jumped on the early Robotic Process Automation (RPA) bandwagon without seeing its potential limitations. Of course, the early opportunities delivered value, but now many have asked: What next? And, with the rise of Intelligent Automation — is it really the transformative tool that it is promised to be?

What next with RPA?

The majority of deployments of RPA start off with, high volume, low complexity tasks — delivering quick wins and rewards. But then you are often left asking — is this it? Has it really done enough? This is the issue with RPA alone. It quickly hits a wall and is inherently limited technology. This means it doesn’t take long before you need a plug-in, add-on, or that special feature to get the next step in value. You might need Natural Language Processing (NLP) to understand different languages, or Intelligent Optical Character Recognition (iOCR) to read information. And, this comes with its own challenges — from integration to supplier management. 

Doesn’t sound like the best plan, especially if you are looking for a transformative tool. In addition, the deployment of many of the early versions of RPA relied heavily on internal infrastructure, or in-house deployment. Which means that they don’t have the many benefits of cloud deployment — such as on-demand, flexibility and scalability.

But, what about what Intelligent Automation can do?

Intelligent Automation (IA) is the business transformation platform — here’s why

Business transformation is never straight forward, and many will probably not believe that a technology platform could support it. But, Intelligent Automation — in the form of a digital workforce — can deliver just that, by having fully featured AI skills and capabilities integrated into a cloud platform. Cutting across the departmental silos — to deliver business wide transformation. And, you don’t need to have multiple licenses or tools brought together, instead you have it all under a single platform. Let’s look at how it achieves this and how it can deliver long term business transformation.

Intelligent Automation: From short term gains to business transformation

A digital workforce can unlock so much more potential than simply RPA alone. The broad skillset of AI and automation — with the efficient way it can be deployed from the cloud - means it can effectively slot into the tasks currently executed by a human worker. This is in no way replacing them, but rather, digital workers give time back to teams and can automate often complex or sophisticated processes such as GP referrals or chatting with clients.

After the early wins, IA begins to deliver tangible business transformation results. The early automations by digital workers give operational performance efficiency and in the mid-term this gives back staff to deployed across other areas of the business. Whether that is to customer experience or seasonal resourcing — the question we get organizations to ask themselves is; as a board member or director, how would you deploy an additional 10% of your team? Once considered, most team or business leads will see its potential to eradicate business risk and helps them to start performing truly transformative work. For instance, if you are in HR, the seven day on-boarding process now takes 20 minutes, or in finance where end of month accounts used to take a week and now takes a fraction of the time. Some of this is further operational, business and service delivery, but digital workers go beyond this.

By deploying a digital workforce, organizations have the chance to innovate, disrupt and transform the way business does work. This means that organizations can start to innovate with a new app, or use of data in a new way, or disrupt the way their industry does business, such as a finance organization changing the way services are delivered using machine speed or time delivery.

While a successful business transformation, or digital transformation, plan can take years or months to take off — it is understandable why some organizations jump at a quick win. Business leaders should understand that RPA benefits will hit their limit quickly and even though you don’t have to plan up front — what Intelligent Automation can achieve is business critical.

Transformation is fundamental for modern businesses and organizations simply can’t risk falling behind. To find out in depth how to use a digital workforce to stay ahead of your industry peers — click here or below to download our whitepaper on the topic.

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