Intelligent Automation: Letting people do their best work

08 February 2019 | automation, intelligent automation

Intelligent Automation: Letting people do their best work

When you think about Intelligent Automation, you’d think the focus for business investment would be solely on the process automations, or the productivity digital workers can achieve. But the more organizations delve into robotics, AI and Intelligent Automation, the frame tends to shift towards the actual beneficiaries; employees.

 The moment of enlightenment engulfs leaders when they realize what automation can do for employees’ working lives. Open a conversation up about employee engagement, or retention and most will think about perks, others may think about bean bags in the office, or the edgy amongst you, sleeping pods. Although, despite all of these attempts to liven up the workplace and engage employees at work, multiple studies show that many still don’t enjoy their day-to-day tasks. They find large parts of their jobs repetitive, mundane, and as a result, they aren’t engaged and are nowhere near as productive as they probably should be. Without addressing the actual core of the problem, any engagement fad is going to be rather fleeting. Luckily, there is light at the end of the slide and beyond the bean bag corner, in the form of Intelligent Automation. This emerging technology which includes advanced Artificial Intelligence (AI), cloud deployment and robotics, can let people be more productive and let employees do their best work.

It may come as a surprise to some that this is the case. When the phrase Intelligent Automation, AI, or robotics comes up — many think the storm clouds gather overhead. But evidence from our clients shows very much the opposite. We aren’t going to say that things aren’t going to change, because they most certainly are. But Intelligent Automation can help people be at their best and do their best work. And, to demonstrate this we are going to go through three examples which have come up time and again during our automation projects.


People are generally more creative than they give themselves credit for. But with the business critical tasks involved in the day to day, people rarely get the time to do creative work. This isn’t creativity limited to a traditional creative role, but rather, the chance for anybody in any role to sit and be creative about their area of the business, ideas and new projects. As mentioned, the demands on workers are constantly increasing, meaning that people all too often are brought away from what could be a radical new way of doing something in their department. By deploying Intelligent Automation within business, manual and repetitive tasks can be removed from people schedules. Which means people have the time to sit and think about what creative approach could bring about meaningful change. Given the chance, who knows what your employees could achieve with more time.

Education and Development

In a study by PWC, 35% of millennials cited that excellent training is a compelling reason to want to work for a company. We all appreciate being developed and given time to excel at what we do. And a big part of that is training, but with any business, especially a fast growing one, the time to do that training is always a challenging aspect of the day. This is of course exacerbated by the problem of skills shortages in businesses everywhere. By deploying Intelligent Automation alongside your employees, their roles can be augmented and they can start to be trained in sectors of your business that require those human, empathetic and creative skills. Whether that’s actually working within a newly founded automation team, or within their own team developing their position, both employees and employers can definitely see the exceptional benefits of delivering more training. And, Intelligent Automation provides that opportunity, by giving time back to the business, or the chance to work on something wholly new — such as automation.


The majority of us work in open plan offices and are in constant contact with each other over messaging services. But, how many of us have the time to truly collaborate? The pressure of the day to tends to get on top of people, and before you know it your work is done mainly over emails, or chat platforms. If organizations deploy Intelligent Automation alongside their workforce, employees can be freed from the essential but time consuming work within their role. Instead, they have time to actually sit and collaborate with colleagues, and in doing so can deliver added value to your business.


We all need to assess what Intelligent Automation can do for us. The future of work is different and that’s not a bad thing. In fact, it will give us the opportunity to do the roles that fit the nature of people and not the processing machines many have become.