Intelligent Automation Opportunities: Progress & Potential

19 October 2018 | intelligent automation
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Intelligent Automation Opportunities: Progress & Potential

Every executive wants to find new ways to drive growth for their business. But, while this is the ultimate end goal — how to get there is usually less obvious. Of course, there are many approaches to reach organizational goals. You may be one of the many that has taken an automation project off the ground, only for it to barely make the impact you expected. The question for executives; what is standing in the way of automation progress? Where are the quick wins? And, how to realize the full potential of advanced Intelligent Automation?

Where are the quick wins?

As organizations overcome barriers to automation, the question arises of where to start on the journey to reach your automation potential. The problem is many organizations tend to pick processes to start with that are complex, a belief based on the idea that if its complex then it surely must deliver more value. But, we would advise a simple process to start with, which is easy to implement and is performed at high volume. To illustrate this below are a number of quick wins that tend to be lower complexity and high benefit:

  • Credit Checks
  • Reconciliation
  • Report processing
  • Invoice processing
  • Recruitment Processing
  • Procure to Pay
  • Order to Cash
  • Record to Report
  • Data Migration
  • Application integration
  • Service Desk Automation & Reporting

Here are some more by vertical based instead of just a selection across organizations:

Public Sectors

  • Back Office automation
  • Incident reporting
  • License/permit applications

Utilities

  • Customer data management
  • Customer credit checks

Finance

  • Know your customer (KYC)
  • Reconciliation
  • Invoice processing

How to realize the full potential of intelligent automation

To realise the full potential of Intelligent Automation, organizations need to think not in isolated use cases, but instead, strategically across the business. What do we mean by that? It means that you need to build a strong strategy and vision, ensure business buy-in, deploy quick wins and maintain cadence with organizational fostering. To fully understand each, here’s a brief break down. 

Strong strategy and vision

It is essential to set out a clear outline of what needs to be achieved as an organization. By laying this out in a vision and a roadmap, it can easily be followed and provide a route to drive engagement and help you reach the key milestones needed to deliver automation. One of the best ways to do this is to communicate clearly and integrate this strategy with any other digitization project. This may seem to be obvious, but it may be surprising how many different areas can be driven faster by including Intelligent Automation in the digital strategy.

Business Buy-In

Buy-in is essential at all levels, from IT-suite to the C-suite. We find that demonstrating use cases is a tangible and easy way to give each person quantifiable benefits to them. Every function undoubtedly has use cases that could benefit from automation and by communicating where you are planning to start, and where you see the program going will most likely get people on board. Especially, if you provide solid quantifiable numbers and show how it will help their day to day lives.

Deploy quick wins

Quick wins are often the best way to set off on your automation program. The thing with quick wins is that they’re an easy way to dispel any doubts and concerns that employees may have, swiftly. It is also can help capture the success, failure and, hopefully, a few evangelists along the way to help reach your potentials aims. Giving you the quick, quotable and referenceable automations that you need.

Maintain cadence

As you come out the other side of your first automations, you need to maintain the speed and rhythm of your organization’s uptake. In that way, you can bring the larger scale benefits of automation to your organization and help it reach its full potential. An essential part of this is building out a dedicated team and taking full advantage of solutions to mean that management of the project and timescales are kept in line with deployment expectations and you are getting the most from your investment. 

Intelligent Automation clearly has potential that could be easily missed if not considered completely early on and clear planning laid out. However, with so many organizations setting off at a sprint, only to fall at the first hurdle — it as essential to learn from other failures and take advice from experienced vendors.