Thoughtonomy Blog

We all want to find meaning in what we do — it’s human nature after all. Either seeing the impact of what we do at work, or collaborate well with the colleagues we’re around every day — gives us and our output a boost. But, as one of many reports state, the majority of...

The concept of channel-shift (or omni-channel) has been a mainstay of the UK’s Public Sector for many years. However, how many Councils can say that they have implemented a channel shift approach that not only improves services for citizens, but also relieves the pressure on...

As an organisation in the Intelligent Automation space we engage in all sorts of productivity improving projects with our clients. From reducing the cost of physical payments from $10.00 to just 89 cents in financial services, to reducing the time it takes an agent to handle...

When you think about Intelligent Automation, you’d think the focus for business investment would be solely on the process automations, or the productivity digital workers can achieve. But the more organizations delve into robotics, AI and Intelligent Automation, the frame...

Automation is becoming business critical. The way in which it is helping organizations increase productivity, cut costs and improve services to customers means it is tabled at many board meetings around the globe. But, as with any emerging technology, it comes in many forms —...

 The pressure on public sector organisations has increased, but your responsibilities remain the same. A decade under the strain of austerity and the efficiency measures that follow, while handling a rising population with increasingly complex needs and demand for high...

 Balancing the increasing demands of the consumer market is no easy venture; customers expect information at their finger-tips, 7 days a week, at any given time; and this is only compounded when that information is about their finances. Meeting these demands, as well as...

Intelligent Automation (IA) has the ability to fundamentally transform how organizations work. The potential applications range from supporting customer service agents to changing resourcing models across the business - and in some cases even creating new services or...

We are living much longer than previous generations, while the funding and resourcing for public sector healthcare struggles to meet these expanding demands. The UK population is a prime example of a country living longer, with certain areas such as West Somerset already...

 From the outset, the idea of creating a digital workforce can be daunting. We’ve created a range of materials to help guide you through each step of your automation strategy — from ‘The essential questions when choosing your automation supplier’ to ‘How to implement...