We all want to find meaning in what we do — it’s human nature after all. Either seeing the impact of what we do at work, or collaborate well with the colleagues we’re around every day — gives us and our output a boost. But, as one of many reports state, the majority of...
Enable True Citizen Engagement with Intelligent Automation
The concept of channel-shift (or omni-channel) has been a mainstay of the UK’s Public Sector for many years. However, how many Councils can say that they have implemented a channel shift approach that not only improves services for citizens, but also relieves the pressure on...
Scale Scare Stories: Avoiding Intelligent Automation Stagnation
As an organisation in the Intelligent Automation space we engage in all sorts of productivity improving projects with our clients. From reducing the cost of physical payments from $10.00 to just 89 cents in financial services, to reducing the time it takes an agent to handle...
Intelligent Automation: Letting people do their best work
When you think about Intelligent Automation, you’d think the focus for business investment would be solely on the process automations, or the productivity digital workers can achieve. But the more organizations delve into robotics, AI and Intelligent Automation, the frame...
Questions you should ask before starting an automation project
Automation is becoming business critical. The way in which it is helping organizations increase productivity, cut costs and improve services to customers means it is tabled at many board meetings around the globe. But, as with any emerging technology, it comes in many forms —...
UK Public Sector Automation: Creating a new resourcing model
The pressure on public sector organisations has increased, but your responsibilities remain the same. A decade under the strain of austerity and the efficiency measures that follow, while handling a rising population with increasingly complex needs and demand for high...
Intelligent Automation: The Rising Power in Finance
Balancing the increasing demands of the consumer market is no easy venture; customers expect information at their finger-tips, 7 days a week, at any given time; and this is only compounded when that information is about their finances. Meeting these demands, as well as...
Importance of the Business Case for RPA & AI
Intelligent Automation (IA) has the ability to fundamentally transform how organizations work. The potential applications range from supporting customer service agents to changing resourcing models across the business - and in some cases even creating new services or...
AI & RPA in Public Healthcare: Transforming Patient Outcomes
We are living much longer than previous generations, while the funding and resourcing for public sector healthcare struggles to meet these expanding demands. The UK population is a prime example of a country living longer, with certain areas such as West Somerset already...
Digital Workforce Aims: The long, mid, and short of it
From the outset, the idea of creating a digital workforce can be daunting. We’ve created a range of materials to help guide you through each step of your automation strategy — from ‘The essential questions when choosing your automation supplier’ to ‘How to implement...