The pressure on public sector organisations has increased, but your responsibilities remain the same. A decade under the strain of austerity and the efficiency measures that follow, while handling a rising population with increasingly complex needs and demand for high quality services. The demands are undoubtedly understandable. We all pay taxes and in doing so have the expectation that we’ll receive quality services in return. When we don’t receive the services we desire we become frustrated. But frustrations do not suddenly bring about more resources. And, the continued squeeze does not look like it is letting up.
From the 47% of police forces that have seen a reduction in staff to local councils facing a further £1.3 billion pounds in funding cuts in 2019/2020 — public sector organisations are struggling to be inventive enough to balance their books. And, you certainly don’t want to be a council filing for bankruptcy under section 114, or a police force telling the local area they can’t afford to have frontline staff. The problem is with current resourcing — the public sector is running out of options and they certainly can’t extract efficiency from anywhere.
There is one option though; automation
Around the world, public sector organisations are seeing the power of automation to alleviate their problems — with some predicting it could save tax payers up to £17 billion a year by 2030. But the savings are only part of the picture, the versatility and potential to transform how services are delivered is even greater. If technology is embraced, the standard of services could be dramatically improved, while costs are substantially reduced.
How can you achieve this?
Frontline services are what really matters to citizens. Time spent dealing with red tape and admin involves costs that could be spent on delivering essential services. This is where Intelligent Automation comes in. By providing public sector automation, digital labour can handle any manual and administrative tasks and public sector organisations can free up precious resources.
If the platform is deployed in the cloud, pools of digital resource can be created which can be flexed up and down in times of need. Every public sector organisation has a moment in the year which suddenly requires more resourcing, whether that be the end of the tax year, or the handling of new government initiatives such as universal credit. By having public sector automation at hand, no longer will costs have to expand to meet your needs. What’s more, due to the nature of digital labour, the resource is boundless and can work within any application, system or user interface — effectively removing the potential for service islands that permeate through the public sector.
Where do you start?
The best way to look at public sector automation is in three waves. As a starting point, you automate the simple quick win processes which already exist. This delivers processes at up to 15x times the speed of human workers and can be performed at any optimum time 24 hours a day, quickly giving you back your ROI. In the second wave, you start to evaluate new ways to drive business performance. This means you can start to improve citizen and patient experiences by leveraging released staff to improve services and care, as they’ve been freed from their previous time consuming manual tasks. The final wave gives you digital labour which can provide a platform for fundamentally transforming the way you deliver services to the general public.
With the potential of intelligent automation for the public sector, imagine what you could do in your own organisation. From cost savings to a change in practices, digital labour can change the way in which you resource. What would your public sector look like when supported by a Virtual Workforce?
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